Overview

Our returns policy lasts 30 days from the purchase date for everything except bespoke seed mixtures.
If 30 days have passed, or a seeds product was specifically produced just for you, do not return the item as a refund will NOT be issued.
Please call or email us before returning any item.
To be eligible for a return, your item must be unopened and in the same condition that you received it.
It must also be in the original packaging with the official DEFRA Green Mixture Label attached.
We do not pay the return carraige costs on items except if a mistake has been made by us during production or shipping.

Refunds

Once your return is received and inspected, we will send you an email or call to notify you that we have received your returned item and a full or partial refund will be issued to your original method of payment asap. Please note: The refund process may take several days to complete thereafter.
Late or missing refunds
If you do not receive your refund within 7 working days please contact us with the order details during our usual office hours.

Exchanges

We only replace items that are damaged during transit if we are notified ON THE DAY OF RECEIPT.
Please contact us immediately you become aware of any issues and a replacement will be dispatched within 1 working day or as soon an we possibly can thereafter.

Shipping returns

To return your product, you should mail your product to:
THE GRASS SEED STORE, TOP BARN, HEATH HILL FARM, STOW ROAD, BOURTON ON THE WATER, GLOUCESTERSHIRE, GL54 2EZ
For products correctly received you will be responsible for paying all return shipping costs.
Return shipping costs are non-refundable.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.
We are not responsible for your return carrier.

Need help?

Contact us on [email protected] for questions related to refunds and returns.