Updated: 03/03/2020
If you have read and agree to the following Terms, Conditions & *Privacy Policy, please continue with your purchase.

AMENDED: Where a signature is not available as proof of delivery, GPS tracking and/or a photograph of the goods left in situ is/will be provided as an equivalent. We will not replace goods or issue refunds for lost or stolen items post delivery. If you would prefer only a signature as proof, please specify in the DELIVERY INSTRUCTIONS during checkout or email info@thegrassseedstore.co.uk before dispatch.

GSS Direct Ltd will only use personal information to administer a purchase i.e. to provide the products and services requested from us.
However, your address and contact details are passed on to the following carriers (and their sub-contractors): DPD, APC, Parcelforce, ParcelMonkey and/or Palletline who may contact you via Text messageTelephone or Email for the purpose of delivering our products.
For further details please refer to the following Privacy Policy

We always do our very best to mix, pack, label, dispatch and deliver orders in a timely manner however, delivery times are an estimated value only.
GSS DIRECT LTD (The Grass Seed Store) does not offer a guaranteed next day, timed, weekend, bank holiday or an international delivery service.
Orders placed before 1.00pm will usually be dispatched the same working day unless otherwise stated/notified.
We aim to sort out occasional delivery issues as quickly as possible. A partial or complete refund may be offered if a resolve cannot be found within a reasonable time frame.

All online, mail and telephone orders are protected by the Distance Selling Regulations which allow a customer to cancel any purchase within seven working days from the day the item/s are delivered.
We do allow up to 28 days for returns but as all of our goods are technically perishable, this time frame can not be extended.
Should any item/s be damaged in any way during transit from GSS Direct Ltd  to your stated delivery address, please refuse to accept delivery of the entire or damaged part/s of the consignment. The carrier will automatically return the relevant item/s to us at GSS Direct Ltd completely free of charge. We will either replace the consignment (or the damaged part/s of it) or issue a full refund for the returned item/s usually within 2 working days.
It is the buyers responsibility to check weights and mixture contents (listed on the green DEFRA label stitched to each bag) before opening. Any issues will usually be resolved within 2 working days.
Only unopened items still sealed with the official green DEFRA label (where applicable) may be returned.
We do not accept returns or issue full or partial refunds on any product that has been opened beyond the outer packaging.

PLEASE NOTE: We reserve the right not to fund the cost of returning any/all item/s of correct orders which have been accepted, signed for and subsequently cancelled.

We only hold customer details for direct contact by GSS DIRECT LTD (The Grass Seed Store) regarding a current or previous purchase.
No credit/debit card details are stored on any computor or database by GSS Direct Ltd in any way in connection with online or telephone purchases.
Credit or debit card numbers taken during telephone orders do not leave the premises and all details are destroyed immediately after payment is taken.
Online payments are via SagePage and/or PayPal only.
We do not use customer details (past or present) for any further marketing and contact data will not be passed on to any third parties other than relevant delivery companies (please see top of page).
We do not send email newletters, updates, offers, compititions or hard copy advertising.
Cookies are used to monitor how visitors navigate our webstore in connection with the Google Ads network and your IP address is recorded during site navigation and the checkout process.

You may not reproduce, perform, create derivative works from, republish, upload, post, transmit, or distribute in any way whatsoever any subject matter or image from TheGrassSeedStore.co.uk without the prior written permission of GSS Direct Ltd. However, you may download or make one copy of the subject matter or images and other downloadable items displayed on our site, provided that the same are not used for any commercial purpose, distributed to third parties or offered for sale to third parties, and further provided that all copyright and other notices contained in the subject matter or images are left intact. Any modification of the subject matter or images, or any portion thereof, or use of the subject matter or any image for any other purpose constitutes an infringement of GSS Direct Ltd copyrights and other proprietary rights. The use of any subject matter or images on any other web site or networked computer environment is prohibited and such unauthorised use may violate copyright, trademark and other similar laws.
Nothing contained on TheGrassSeedStore.co.uk should be construed as granting, by implication, estoppel, or otherwise, any license or right to use these sites or any information displayed on these sites, through the use of framing or otherwise, except: (a) as expressly permitted by these terms and conditions; or (b) with the prior written permission of GSS Direct Ltd

Although GSS Direct Ltd is not obliged to do so, it will have the right, but for the avoidance of doubt not the obligation, to review your communications on TheGrassSeedStore.co.uk to determine whether they comply with these Terms and Conditions and applicable laws or regulations. GSS Direct Ltd will comply with any court order in disclosing the identity or location of any person posting communications on the Site.

GSS Direct Ltd is not responsible for the content of any sites that may be linked to or from TheGrassSeedStore.co.uk or on any bulletin board or email sent from or associated with GSS Direct Ltd. These links are provided for your convenience only and you access them at your own risk. Any other web site accessed from TheGrassSeedStore.co.uk is independent from GSS Direct Ltd, and GSS Direct Ltd has no control over the content of independent web sites. In addition, a link to any other web site does not imply that GSS Direct Ltd endorses or accepts any responsibility for the content or use of such other web site. In no event shall any reference to any third party or third party product or service be construed as an approval or endorsement by GSS Direct Ltd of that third party or of any product or service provided by a third party.

GSS Direct Ltd is committed to protecting the security and confidentiality of all personal data collected or otherwise processed through our sites. Our Privacy Policy (see above) summarises what personal information we may collect and process and what we will do with such information. You should review our Privacy Policy before providing any personal information to GSS Direct Ltd. Site members will be notified of any changes made to the Privacy Policy which will also be posted in the Privacy Policy.

Services, prices, item constituents and item availability may vary and be subject to change at any time without prior notice. We attempt to display all products shown on TheGrassSeedStore.co.uk in an accurate manner however, because of the genetic differences in the make up of individual varieties and species in our mixtures and the many soil types found throughout the UK, we cannot be responsible for differences in size, shape, colour or performance of any established end product/s compared to those in all images associated with or displayed with an item discription. The receipt of an email order confirmation is simply recognition that we have received your requested order, and does not constitute an offer to sell or an acceptance of your offer to purchase any such products. We reserve the right to limit the quantity of any item sold, or prohibit a sale altogether, including but not limited to prohibiting sales to resellers.

By using TheGrassSeedStore.co.uk you agree to indemnify GSS Direct Ltd , its officers, directors, employees, successors, agents and distributors for any and all claims, damages, losses, liabilities and causes of action (including legal expenses) arising out of or relating to your breach or alleged breach of these Terms and Conditions (including without limitation, claims made by third parties for infringement of intellectual property rights), or for any content that is provided by you (or through your user I.D. and/or password). You agree to cooperate as fully as reasonably required in the defence of any claim. Company reserves the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you.

The information contained in TheGrassSeedStore.co.uk is for general guidance on topics selected by GSS Direct Ltd. Such information is provided on a blind-basis, without any knowledge as to your industry, identity or specific circumstances. The application and impact of relevant laws will vary from jurisdiction to jurisdiction. There may also be delays, omissions, or inaccuracies in information contained in these sites. The information on these sites is provided with the understanding that GSS Direct Ltd and various authors and publishers providing such information are not engaged in, and that providing such information does not constitute the rendering of legal, accounting, tax, career or other professional advice or services. As such, information on TheGrassSeedStore.co.uk should not be relied upon or used as a substitute for direct consultation with professional advisers.

TheGrassSeedStore.co.uk contains facts, views, opinions, statements, and recommendations of third-party individuals and organisations. None of them or The Grass Seed Store Ltd will be liable or responsible for the content including the accuracy, integrity, quality or reliability of any communication, advice, opinion, statement, or other information displayed, uploaded, or distributed through both sites or for any errors or violations of laws or regulations. You acknowledge that any reliance on any such communication, opinion, advice, statement, or information will be at your sole risk. the subject matter and images on these sites are transmitted and distributed “as is” and appear on the site without express or implied warranties, conditions, terms or representations of any kind, including, but not limited to, any implied warranty, condition, term or representation as to satisfactory quality or fitness for a particular purpose and all such warranties, conditions, terms and representations are specifically excluded. There is no warranty, condition, term or representation as to the quality, accuracy, completeness, and validity of any materials on both sites, and no warranty, condition, term or representation that the functions contained on these sites will be uninterrupted or error-free, or that defects will be corrected.

TheGrassSeedStore.co.uk, it’s officers, directors, employees, agents, successors, subsidiaries, distributors and third parties providing information on this site are not responsible or liable for any special, incidental, indirect, or consequential loss or damages or any loss of data, profits, income, goodwill, contracts, use of money, or any other loss or damage whatsoever arising out of or in connection with the use of, or the inability to use, these sites or the information contained on these sites, even if company (or any third party posting information on this site) has been advised of the possibility of such damages or otherwise and whether arising in tort (including negligence), contract or otherwise. Nothing in this paragraph shall exclude or restrict liability for fraud or death or personal injury caused by negligence. subject to the foregoing sentence, in no event shall the grass seed store ltd, or any other third party providing information on or from this site, be liable to you for any damage or loss or for any cause of action resulting from your use of TheGrassSeedStore.co.uk, whether in contract, tort (including, but not limited to) negligence, breach of statutory duty or otherwise.

GSS Direct Ltd may, in its sole discretion, terminate or suspend your access to all or part of TheGrassSeedStore.co.uk, including, but not limited to, any message boards on either site, for any reason, including without limitation, breach of these Terms and Conditions. If you breach these Terms and Conditions, your authorisation to use the sites automatically terminates and you must immediately destroy any downloaded or printed materials and content, and GSS Direct Ltd has the right to refuse any and all current or future use of or access to TheGrassSeedStore.co.uk.

GSS Direct Ltd operates TheGrassSeedStore.co.uk from its offices within the United Kingdom. GSS Direct Ltd makes no representations that content and materials on TheGrassSeedStore.co.uk are legal or appropriate for use from outside the United Kingdom. If you choose to access the website from other locations, you do so at your own risk and are responsible for compliance with any and all local laws. You may not use TheGrassSeedStore.co.uk in violation of the United Kingdom export laws and regulations.

This Agreement will be governed by and construed in accordance with English law, and excluding (i) the United Nations Convention on Contracts for the International Sale of Goods; (ii) the 1974 Convention on the Limitation Period in the International Sale of Goods; and (iii) the Protocol amending the 1974 Convention, done at Vienna April 11, 1980. You irrevocably submit to the exclusive jurisdiction of the English courts in respect of any claims brought to enforce these Terms and Conditions or matters related to TheGrassSeedStore.co.uk; provided, however, that notwithstanding anything contained in these Terms and Conditions to the contrary, GSS Direct Ltd shall have the right to institute judicial proceedings against you or anyone acting by, through or under you, in order to enforce GSS Direct Ltd rights here under through specific performance, injunction or similar equitable relief. Any claim or cause of action you have with respect to use of TheGrassSeedStore.co.uk must be commenced within one (1) year after the claim arises.

If any provision of these Terms and Conditions is deemed void, unlawful, or otherwise unenforceable for any reason, that provision will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will remain in force. Failure by GSS Direct Ltd to exercise or enforce any right conferred by these Terms and Conditions shall not be deemed to be a waiver of any such right, nor operate so as to bar the exercise or enforcement of such right or any other right on a later occasion. These Terms and Conditions constitute the entire agreement between you and GSS Direct Ltd concerning your use of TheGrassSeedStore.co.uk and the Agreement will not be modified without the written consent of a director of GSS Direct Ltd. You may not assign these Terms and Conditions nor any of its rights or obligations under these Terms and Conditions. The Contract (Rights of Third Parties) Act shall not apply to these Terms and Conditions.

We welcome your feedback about TheGrassSeedStore.co.uk however, any comments, ideas, notes, messages, suggestions or other communications shall be and remain the exclusive property of GSS Direct Ltd, and we may use all such communications in any manner, including reproducing, disclosing and publishing such communications, all without compensation to you.

Should you have any questions or complaints regarding violations of TheGrassSeedStore.co.uk or these Terms and Conditions, please let us know via the Contact Us feature linked from our homepage.